Providers are essential partners both for admissions/discharge and managing mental health crises with a patient or client can be confusing and stressful. We’re here to help.

If you have a client or patient who you think may require acute behavioral health services, please contact our Admissions department and provide the following information:

  • Name
  • Age
  • Date of Birth
  • Description of the precipitating event
  • Insurance information (if available) 

Below are some recommendations to providers that ensure a smooth transition from your office to our hospital for your patient: 

  • Please call as soon as you know a client needs to come into our care, and if possible, provide an assessment or information regarding precipitating event via secure fax 
    • Our Secure Fax number is 208-918-4972 
    • Coordination of Care (see HIPAA Notice of Privacy Practices) allows providers to communicate directly without explicit permission from the patient/client, particularly when coordinating to higher/lower levels of care.  
  • Be explicit about what they can expect from CCBH upon admission, or if you’re not sure, simply say so 
  • Inform the family or individual about your reason for the referral 
  • Provide the family information (rack flyers, directions, or direct line to admissions number 208-202-4701) 
  • Let the patient and patient’s family know that you’ll be following up with CCBH to ensure they’ve arrived and started the assessment process 
  • During care,call our Social Services Department to ask for assigned social services staff, and updates regarding discharge