Visitation & Family Meetings

We believe the more support a person struggling with mental illness has outside the hospital, the better their chances for long-term recovery when they leave. That’s why we encourage ongoing communication with family members and loved ones, including phone calls and visits during a patient’s stay at Cottonwood Creek Behavioral Hospital.


Visits from loved ones during treatment can offer emotional support, help strengthen important relationships, and set the stage for continued success.

We have designated visiting hours per patient population group. Please call 208-202-4700 to learn more about our visitation schedule and reserve your 30 minute visit. Please provide 4 hours notice as a courtesy to our team so we may be able to coordinate your visit.

  • Visitors must be at least 18 years of age and will need to be approved by the patient’s treatment team
  • Adolescents ages 12-17 may be visited by their legal parent(s) or guardian(s)
  • Each patient is allowed a maximum of two visitors at a time
  • Photo identification is required
  • Upon arrival, please leave all personal belongings with the exception of our photo ID and keys in your vehicle
    • We will have a place to secure your keys during visitation
  • You may contact the patient’s attending doctor or social worker for approval
  • Zoom meetings are still available to be scheduled with the nurse on the unit

Calls & Contact

Our patients are allowed to make calls to their loved ones during care and receive calls, during times in which they are not actively participating in treatment. All patients are provided patient codes to share with their loved ones when attempting to call them while in patient. Please use the patient code to identify yourself and your affiliation with a patient.

To call or contact a unit:

Cedar: 208-202-4425
Foothills: 208-202-4489
Highlands: 208-202-4488
Willow: 208-202-4486

Family Involvement

Mental illness and addiction affect the whole family. That’s why Cottonwood Creek Behavioral Hospital encourages as much participation from patients’ loved ones as possible. During your family member’s stay, you’ll have an opportunity to visit.

For our adolescents, we highly encourage parent involvement and will schedule family meetings as part of the treatment process.

We’ll provide family members with resources and education about your loved ones’ condition or addiction, and our trained team of therapists and counselors will help you learn your roles and responsibilities in the recovery process.